Please visit Global Education Fair 2016 in Yerevan (14 May 2016, Best Western Congress Hotel, Picasso Hall ) for more information about this program and scholarship opportunities
Program overview
The graduate program in Service Leadership and Innovation is a cutting-edge program designed to provide working professionals the leadership skills they need to transform their service organization. Service is no longer a subset of manufacturing-era thinking. Service today is a wholly new thinking system that examines and produces change across the totality of organizational environments and the economy. The global service environment imposes significant responsibility on leadership.
The graduate degree in Service Leadership and Innovation is awarded upon successful completion of 36 credit hours culminating in a comprehensive examination or capstone project. The program is completed in a combination of day and evening classes, and online learning. Extended classroom teaching may be offered using a virtual classroom located in Dubai and New York simultaneously.
Class schedules cater to working professionals, providing intensive seminars is offered in the evening and on weekends.
Concentration
The global service environment imposes significant responsibility on leadership. Leaders at all levels of the organization will be equipped with the following skills:
- Creating and innovating new service ideas, practices, and policies
- Building and utilizing sophisticated human capital assets wisely
- Designing, aligning and implementing new strategic focus
- Building experiences the customer values
- Application of service leadership concepts to produce superior performance outcomes