Job Description
PicsArt is looking for a Support Specialist, who will provide technical assistance to users over email and other social channels, as well as monitor PicsArt community activities. Preferred candidate should be willing to work in 24 hour rotating shifts, familiar with various social media channels, have experience in technical support, and interest in art and photography.
Job Responsibilities
- Response to user concerns via e-mails, through Google Play as well as other points of user interaction;
- Establish relations and communicate with leading artists in the network;
- Identify and report on community trends to internal teams;
- Manage contest-related user satisfaction matters;
- Alert and cooperate with the appropriate teams on community and app related issues;
- Work extensively with QA team;
- Help implement community guidelines and policies;
Required Qualifications
- Native or close to Native Japanese or Chinese;
- Ability to work in 24hr rotating shifts;
- Native or close to Native English;
- Strong written and communication skills are required;
- Experience in Technical Support/Customer support;
- Strong communication & organization skills;
- Knowledge of other foreign languages is a plus;
- Ability to coordinate work within the team;
- Ability to take ownership of work;
- Ability to respond to issues and meet deadlines;
- Technical background;
- Understanding of mobile devices;
- Strong knowledge of social networks and community management skills;
- Familiarity with the PicsArt product and confidence in ability to explain feature functionality, scenario-based use-cases, and limitations to a non-user;
- Strong passion for and knowledge of the Internet and visual art tools;
To apply for this position, please send a letter of intent with last updated and detailed CV addressing relevant qualifications and experience to:jobs@picsart.com. In the subject line of your e-mail message, please write APPLICATION FOR SUPPORT SPECIALIST. No information inquiries will be handled over the phone. Only short listed candidates will be notified for the interview.