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JOB - Retention Specialist, Digitain Armenia

Digitain Armenia


Deadline:

December 02, 2016


Opportunity Cover Image - JOB - Retention Specialist, Digitain Armenia

To participate in job fair press Apply Online button and fill the appropriate filds.

About the company

Come join Digitain’s software development team and learn how it really is to have a dream job at a very cool and innovative company where the most valued assets are its employees. Company-wide opinion surveys, referral programs, healthy meals and drinks, flexible working schedule, free English classes, team-building fun trips and hangouts are just a few of the perks of working here. In return, you have to be hard working, willing to constantly learn and commit to being a real team-player. If you have what it takes and want to work in a cool environment where the staff hangs out together and enjoys company-provided meals and drinks while discussing their exciting projects, and you have the skills and experience described below and participate to our job fair, which will take place on December 2, Congress Hotel. 

Title: Retention Specialist

Responsibilities

  - Make retention calls to current customers for sales and revenue generation, in a high-intensity call center environment
  - Identify and resolve customer issues through creative sales techniques
  - Make outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account
  - Answer customer questions about new products and services
  - Provide phone assistance on a wide variety of customer issues
  - Successfully present products by utilizing effective sales and persuasion skills based on solid knowledge of company's products
  - Develop highly empathetic client relationships and earn reputation for exceeding retention goals
  - Identify customer needs through various inquiries that lead to issue resolution
  - Introduce products and services to existing customers
  - Focus on the retention of customers through active listening, empathy, and taking ownership of customer issues through for resolution
  - Understand and promote current marketing campaigns in order to sell and retain customers
  - Sell new products to existing customers
  - Make outbound customer retention calls
  - Identify sales opportunities while servicing customers, upselling
  - Work simultaneously with multiple computer applications and database

Qualification

  - 2+ years of customer retention or service experience
  - Highly organized
  - Excellent negotiation and sales skills
  - Communication skills, both verbal and written, with proven ability to communicate effectively over the phone
  - Strong interpersonal, relationship-building and listening skills, with a natural, effective conversation style
  - Excellent computer skills
  - Excellent knowledge of Armenian is required, Russian and English desired
  - Demonstrated ability to establish collaborative customer relationships in a fast-paced environment
  - Capacity to thrive in a high-change, often ambiguous business environment

To apply for a vacancy please visit Job Fair 2016 (2 December 2016, Congress Hotel, Yerevan).

You can find detailed information here and and follow the news by joining our Facebook event.

To participate in job fair press Apply Online button and fill the appropriate filds.


Host Country
Job Type
Publish Date
November 16, 2016




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