Customer Service and Exams Assistant
To provide professional integrated customer service across the all the British Council sectors and in line with the Customer Service Excellence standards.
Assist the English and Exams teams with the sales and delivery of the British Council Armenia examinations and preparation courses in line with the Quality and Compliance Assessment (QCA)/exams bodies required standards.
REFERENCE NUMBER 026
LOCATION Yerevan, Armenia
SALARY starting from 300,000 AMD (GROSS)
DURATION 1 year contract (with the possibility for extension)
WORKING HOURS 10.00 -18.00
ANNUAL LEAVE 24 days
CLOSING DATE Monday 21 August 2017
ROLE OVERVIEW
The Administrative and Customer Services Assistant is expected to provide high quality customer services both to internal and external customers and to be the first point of contact for all level enquiries. The post holder will play a vital role in maintaining customer relations and promoting the British Council’s activities and products. For details and required qualifications please see the Role Profile.
Please note:
Fluent written and spoken English (B2 level and higher) should be supported by Aptis or an internationally recognized English test (IELTS or similar).
If the candidate meets all the essential requirements but doesn't have an English language certificate, an Aptis test will be carried out free of charge for such candidates after shortlisting. It should be noted, however, that certificates will not be granted in such cases. The results of the test will be used for the internal selection purposes only.
If you feel that you would like to take an Aptis test as a proof of your English language or would like to have the certificate for future job opportunities, you can do this through the staff.am job portal, by selecting the Aptis Speaking for Candidates package. For the purpose of this recruitment, the price is discounted from 12.600 AMD to 10.000 AMD. Please visit here to register for Aptis.
The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.We are committed to employing disabled people.
The British Council believe that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19; UNCRC 1989.
HOW TO APPLY
Please fill in the provided application form referring to the Role Profile and the British Council Behaviour Dictionary. Send the completed form and English test scores, quoting reference 026 in subject line, to jobs@britishcouncil.am, by 17.00 on 21 August 2017. Applications are only accepted by e-mail. All queries related to the job vacancy should be sent to the abovementioned e-mail address. No phone calls and CVs, please.
- behaviours.pdf (ADOBE PDF 260KB)
- Role Profile (MICROSOFT WORD 106KB)
- Application Form (MICROSOFT WORD 105KB)