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Queensland University of Technology Online Course - Social Media Analytics: Using Data to Understand Public Conversations

Publish Date: Oct 24, 2016

Social Media Analytics: Using Data to Understand Public Conversations

From the personal to the political, social media conversations are at the heart of cultural and social change. In this course you will be introduced to digital methods to analyse social media data on Twitter. You will learn from leading researchers, engage in hands-on activities and confront issues in social media data.

Week 1: Understanding and gathering

We uncover the anatomy of a tweet and the cultural politics of Twitter. You will decide what you want to analyse: a company hashtag? A campaign hashtag? A cultural reference? You will learn to use TAGS, a free and open framework for accessing the data you need, and discuss the implications of accessing these data. What are the restrictions? What about user privacy and ethics?

Week 2: Analysing

You will encounter Tableau, a desktop software for analysing your data without complex scripts or code. You will learn how to identify trends, patterns and variances in your data. You will also see real examples of how analyses of social media have been used in times of crisis and during political campaigns, and explore the pros and cons of analysing social media data in real time.

Week 3: Visualising

You will use the software Gephi to visualise the networks in your data. We will discuss the benefits of using digital tools to analyse social media data, and also consider how such analyses may be supported by other methods. We will see the results of real social media analyses, and revisit the concept of user privacy.


Everything you need to succeed in this course is provided, or can be downloaded for free. There is no special prior experience or knowledge required to join in. To make the most of this course, learners will need to

  • install or access the following tools: TAGS, Tableau and Gephi
  • use a laptop or desktop computer so you can install and complete activities with these tools
  • have already or create both a Google and Twitter account

We will guide you through the setup of these tools, step by step, as you progress through the content of the course. The use of these tools is what will really give you a powerful learning experience, letting you explore your own interests and put the theory to the test.

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