JOB DESCRIPTION:
JOOMAG AM LLC is seeking a highly motivated Customer Service Representative who will become a part of the company's team, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
REQUIREMENTS
JOB RESPONSIBILITIES:
- Effectively manage incoming online chats;
- Build sustainable relationships of trust through open and interactive communication;
- Identify and assess customers’ needs to achieve satisfaction;
- Provide accurate, valid and complete information by using the right methods/tools;
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
- Keep records of customer interactions and process customer accounts;
- Follow communication procedures, guidelines and policies;
- Generate sales leads;
- Take the extra mile to engage customers.
REQUIRED QUALIFICATIONS:
- Excellent knowledge of English;
- Ability to work night shifts;
- Proven customer support experience;
- Familiarity with CRM and Helpdesk systems;
- Customer orientation and ability to adapt/respond to different types of characters;
- Strong communication, negotiation and presentation techniques;
- Ability to multi-task, prioritize and manage time effectively;
- Bachelor’s degree.
BENEFITS
Highly competitive, depending on previous experience and skills.