JOB - Customer Service Representative, Joomag, Yerevan, Armenia

Publish Date: Dec 22, 2015


JOOMAG AM LLC is seeking a highly motivated Customer Service Representative who will become a part of the company's team, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.



  • Effectively manage incoming online chats;
  • Build sustainable relationships of trust through open and interactive communication;
  • Identify and assess customers’ needs to achieve satisfaction;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
  • Keep records of customer interactions and process customer accounts;
  • Follow communication procedures, guidelines and policies;
  • Generate sales leads;
  • Take the extra mile to engage customers.

Apply for this job


  • Excellent knowledge of English;
  • Ability to work night shifts;
  • Proven customer support experience;
  • Familiarity with CRM and Helpdesk systems;
  • Customer orientation and ability to adapt/respond to different types of characters;
  • Strong communication, negotiation and presentation techniques;
  • Ability to multi-task, prioritize and manage time effectively;
  • Bachelor’s degree.


Highly competitive, depending on previous experience and skills.

Further Official Information

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