JOOMAG AM LLC is seeking a highly motivated Customer Service Representative who will become a part of the company's team, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.
- Effectively manage incoming online chats;
- Build sustainable relationships of trust through open and interactive communication;
- Identify and assess customers’ needs to achieve satisfaction;
- Provide accurate, valid and complete information by using the right methods/tools;
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
- Keep records of customer interactions and process customer accounts;
- Follow communication procedures, guidelines and policies;
- Generate sales leads;
- Take the extra mile to engage customers.
- Excellent knowledge of English;
- Ability to work night shifts;
- Proven customer support experience;
- Familiarity with CRM and Helpdesk systems;
- Customer orientation and ability to adapt/respond to different types of characters;
- Strong communication, negotiation and presentation techniques;
- Ability to multi-task, prioritize and manage time effectively;
- Bachelor’s degree.
Highly competitive, depending on previous experience and skills.