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JOB - Call Centre Consultant, Ucom, Yerevan

Publish Date: Nov 26, 2015

Deadline: Dec 04, 2015

Required position: Call centre consultant

Organization: Ucom LLC

Location: Yerevan, Armenia

Duration: Permanent, with 3 months probation period

Job description:  Answer to customer calls




Job responsibilities

- Provide General Information (offers, services, tariff plans, promotion etc), reply to balance and invoice queries, and bring technical assistance to customers;
- Fix customer problems at first contact and transfer non-resolved problems as complaints to Troubleshooting supervisor;
- Inform customer about the complaint status and resolution;
- Inform customer about the new offers and services;
- Carry out satisfaction inquiry campaign established by Quality team;
- Apply retention and customer loyalty during all contact;
- Carry out retention and loyalty campaign established by Retention and Loyalty team.

Required qualification: 

- MS Office (Word, Excel, Power Point, Outlook) and Internet navigation skills;
- Russian knowledge: advanced level;
- English knowledge: advanced level;
- Knowledge of other language is a plus;
- Availability for day and night shift work;
- Excellent oral expression;
- Ability to listen.

APPLICATION PROCEDURE: Please visit job fair in Yerevan (4 December 2015, Armenia Marriott Hotel, Tigran the Great Hall ) for more information about this job 

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