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Job - Customer Service Representative, Yerevan, Armenia


Deadline:

December 01, 2018


Opportunity Cover Image - Job - Customer Service Representative, Yerevan, Armenia

TITLE:  Customer service representative

TERM:  Full-time (11AM – 8PM Armenian time)

START DATE:  February 2019 (job related trainings will be organized in January 2019)

DURATION:  Permanent, with 3 months of probation period

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:  The Company is looking for a Customer support representative to be responsible for handling end user service requests for support on Multi-function Devices i.e. Copier/Print machines.

JOB RESPONSIBILITIES:

- Answer support calls via phone, email and helpdesk system mainly related Printers and Copier machines

- Identify customers’ needs and organize the appropriate support

- Maintain good relationship with customers

- Maintain a good relationship with field technicians

- Perform other job-related duties and tasks as required

REQUIRED QUALIFICATIONS:

- Higher education 

- Excellent verbal and written skills in English

- Understanding of technical terminology related to Printers and Copier machines is a plus

- Resource management

- Understanding of basic logistics and geography worldwide

- Ability to think out of the box and problem solve

- Knowledge of Microsoft Excel and Smartsheet platforms

- Ability to identify problems and report accordingly

- Pro-activity and sense of responsibility

- Strong attention to detail

- Ability to multitask and work in a high pace environment

- Ability to work as a team

REMUNERATION/ SALARY:  Competitive

APPLICATION PROCEDURES:  All interested candidates are kindly asked to send their CV to chalkian@gmail.com . 


Host Country
Job Type
Publish Date
November 21, 2018




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